Integrations FAQ
Which monitoring systems are supported?
Prometheus AlertManager, Grafana Alerting (9+), Datadog, and Amazon CloudWatch. All connect via webhook.
Can I use multiple alert sources for one cluster?
Yes. You can connect Prometheus, Grafana, and Datadog to the same cluster simultaneously. OpsWorker normalizes alerts from all sources into a common format.
Does OpsWorker replace my monitoring tools?
No. OpsWorker is an investigation layer that works on top of your existing monitoring. Your Prometheus, Grafana, and Datadog setups remain unchanged. OpsWorker investigates the alerts they fire.
How does the Slack integration work?
OpsWorker connects to Slack via OAuth. After authorization, investigation results are posted to your configured channels with root cause, recommendations, and feedback buttons. See Slack Integration.
What does the GitHub/GitLab integration provide?
It enables the Git AI Agent, which correlates code changes with infrastructure incidents. During investigations and chat, the agent can view commits, PRs, and blame information to identify if a recent change caused an issue.
Can I use OpsWorker without Slack?
Yes. All investigation results are available in the OpsWorker portal. Slack is optional but recommended — it delivers results where your team already works.
What AI models does OpsWorker use?
The SaaS platform uses AWS Bedrock with a multi-model strategy: fast models (Amazon Nova) for field extraction, and reasoning models (Claude) for deep analysis. You don't need to configure anything for the default setup.
Can I use my own LLM?
Yes, for dedicated and private cloud deployments. OpsWorker supports Azure OpenAI and any OpenAI-compatible API. See BYO LLM.
Is Grafana MCP different from Grafana Alerting?
Yes. Grafana Alerting sends alerts from Grafana to OpsWorker for investigation. Grafana MCP allows OpsWorker's AI to query Grafana dashboards and metrics during investigations. They serve different purposes and can be used independently or together.