Billing FAQ
How is OpsWorker usage measured?
OpsWorker meters usage as actions against daily quotas. There is a per-user daily quota and a per-organization daily quota. Actions include things like running investigations and AI Chat interactions. Quotas reset at midnight UTC each day.
What happens when I hit a quota?
Quotas are hard limits. When a per-user or per-organization daily quota is reached, further actions are blocked until the quota resets at midnight UTC. There is no automatic overage billing; you are never charged for exceeding a quota because the action is blocked instead.
Where can I see my current usage?
The portal includes a usage view that shows your consumption against the per-user and per-organization daily quotas, so you can see how much of the day's allowance remains before the next midnight UTC reset.
How do I get a higher quota?
OpsWorker uses a sales-led upgrade path. Use the Book a Call to Upgrade option in the portal to talk to the OpsWorker team about raising your daily quotas to fit your environment.
Are there Starter, Pro, or Enterprise tiers?
No. OpsWorker does not use fixed named tiers or per-seat plans. Usage is governed by per-user and per-organization daily action quotas, and higher quotas are arranged directly with the OpsWorker team.
Is there a free trial?
Yes. Contact the OpsWorker team for trial access. During the trial you can connect your clusters and run investigations within the daily action quotas to evaluate the platform.
Do AI Chat conversations count toward my quota?
Yes. AI Chat interactions are actions and count against your daily quotas alongside investigations.
Is single sign-on tied to my plan?
No. SSO is not gated behind a quota or tier. Contact the OpsWorker team to discuss authentication options for your organization.