Getting Started FAQ
How long does setup take?
About 10 minutes for a basic setup: create an account, add a cluster, install the Kubernetes Agent via Helm, and connect an alerting source. See the Quick Start guide.
What Kubernetes versions are supported?
Kubernetes 1.24 and later. This includes EKS, GKE, AKS, and self-hosted distributions. See Version Compatibility.
What monitoring systems work with OpsWorker?
OpsWorker supports two alert sources: Prometheus AlertManager and Datadog. OpsWorker receives alerts via webhook, with no changes to your monitoring setup beyond adding a webhook receiver. Grafana is not a native alert source; Grafana Alerting (9+) works because it sends alerts in AlertManager-compatible format to the same AlertManager webhook endpoint.
Do I need to change my existing monitoring setup?
No. OpsWorker adds a webhook receiver to your existing monitoring system. Your current alerts, dashboards, and notification channels continue to work unchanged.
How many clusters can I connect?
Contact the OpsWorker team to discuss the number of clusters for your organization.
Can I try OpsWorker before committing?
Yes. Contact the OpsWorker team for a free trial. You can connect your clusters and run investigations during the trial period.
What happens during the first investigation?
OpsWorker receives the alert, discovers affected Kubernetes resources, gathers logs/events/configs, analyzes the data with AI, and delivers a root cause analysis with fix recommendations to Slack. The entire process takes under 2 minutes.
How do I verify everything is working?
After installing the agent, the portal verifies connectivity automatically by polling the agent's status; the cluster shows as connected once it reports in. To confirm the full pipeline, wait for a matching alert to trigger an investigation, or open AI Chat and ask a question about the cluster.
Can I use OpsWorker with multiple teams?
Yes. Create separate workspaces for each team, and assign each team's clusters to its workspace. Alert rules and notification routing are configured per cluster. Each user belongs to one workspace.
What if I don't use Kubernetes?
OpsWorker is specifically designed for Kubernetes environments. It requires a Kubernetes cluster with the OpsWorker Agent installed.