Notification Routing
Overview
Notification routing controls which Slack channel receives investigation results for a given cluster and namespace. Routing is configured inside the Slack integration screen, and it works at one level only: per (cluster + namespace) to one Slack channel.
There is no per-workspace routing, no severity-based routing, no default channel, no per-user routing, and no escalation policies.
How Routing Works
Each routing entry maps a cluster + namespace to a single Slack channel. Investigations for resources in that namespace are posted to the mapped channel.
| Cluster | Namespace | Slack Channel |
|---|---|---|
| production-us-east | payments | #payments-incidents |
| production-us-east | checkout | #checkout-incidents |
| staging | * | #staging-alerts |
Setup
1. Connect Slack
Complete the Slack integration first. Routing is configured within that integration.
2. Add Routing Entries
- Open the Slack integration screen for the cluster
- Add a routing entry: choose a namespace and the Slack channel it should post to
- Save
Repeat for each namespace you want to route. Namespaces without a specific mapping follow the integration's configured behavior for that cluster.
Next Steps
- Validate Slack Output - Verify notifications are working
- Daily Digest - Learn about daily summaries