Knowledge Sources
What are Knowledge Sources
Knowledge Sources are organization-specific documents and rules that OpsWorker references during investigations and chat. They cover two distinct categories:
| Category | What It Is | Example |
|---|---|---|
| Internal knowledge | Runbooks, postmortems, internal docs | "Postgres failover runbook" |
| Best-practice rules | Constraints OpsWorker must respect | "Never recommend deleting PersistentVolumes" |
Where AI Memory holds short, structured facts, Knowledge Sources holds the documents and rule sets you already maintain in longer form.
How It's Used
When an investigation runs or a chat session starts, OpsWorker loads relevant knowledge source entries into the AI's context. The AI:
- References internal knowledge when the topic matches — quoting runbook procedures, citing postmortem lessons.
- Respects best-practice rules as constraints — hard rules act as guardrails, soft rules bias recommendations.
Knowledge Sources vs. Memory
| Concern | Memory | Knowledge Sources |
|---|---|---|
| Format | One-line facts and preferences | Multi-paragraph docs and rule sets |
| Source | Manually entered | Connected from existing docs |
| Cadence | Adds as you learn | Bulk-load from existing material |
Use memory for atomic facts ("Team B owns pay-*"). Use knowledge sources for procedures and policies ("How to recover from a Redis failover" or "Never auto-restart prod").
Next Steps
- Knowledge Sources Overview
- Internal Knowledge
- Best-Practice Rules
- AI Memory — Compare with shorter-form context