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Key Metrics

Overview

The OpsWorker Dashboard reports a focused set of metrics so you can understand your alert volume and measure the impact of automated investigation. Filtering is by cluster and date range.

Alert Metrics

MetricDescription
Alerts per cluster per dayVolume of alerts received, per connected cluster, per day
Alerts by statusOverall breakdown of alerts by their current status

Investigation Metrics

MetricDescription
Finished investigations per cluster per dayNumber of investigations that completed, per cluster, per day

Time Saved Metrics

MetricDescription
Time saved (actual and potential)Reported in minutes, computed as count multiplied by (average user time minus average agent time)
Breakdown by monthTime saved grouped by month
Breakdown by alert typeTime saved grouped by alert type

Time saved is reported in minutes only. The Dashboard does not attach a dollar value or ROI figure to it.

Reports and Counters

ItemDescription
Daily Alert DigestA report summarizing recent alert activity
Demo and usage countersAction counters for demo and usage activity

Using Metrics

  • Report to leadership: Use finished investigation counts and time saved (in minutes) to show impact
  • Spot busy clusters: Use per-cluster alert and investigation counts to see where work concentrates
  • Review over a period: Adjust the date range to compare activity across the window you care about

Next Steps